Customer service

Your level I support

See frequently asked questions

GBS provides its customers with a level 1 Help Desk service in order to provide rapid responses to products sold, to resolve minor problems encountered with equipment and also to notify the technical team in the event of a major problem.

In addition, the customer can subscribe, when establishing the offer, to a contract providing him with a 24/7/365 technical intervention service.

Upon a request, a bandwidth usage graph can be sent to the customer. This includes the 14 days preceding the request For large-scale projects, GBS provides online access allowing the customer to view their bandwidth usage whenever they want.

When maintenance is scheduled, the customer is always warned in advance and interventions will be carried out outside of normal office hours.

The customer can also subscribe to a preventive, curative and progressive maintenance contract.

The equipment is guaranteed for 12 months from the date of its commissioning. During this period, GBS assists the customer in the repair or replacement procedures of the equipment.

It should be noted that GBS declines all responsibility in the event of damage due to electrical network failures or bad weather.

Therefore, the use of a voltage stabilizer and / or an inverter is strongly recommended.

In the event of equipment failure, shipping costs (return of parts to the factory) are the responsibility of the customer (except for specific maintenance contract) Global Broadband Solution (GBS) is a company focused 100% on customer satisfaction.

We have set up a fully autonomous Customer Service whose responsibility is to ensure the constant improvement of the customer experience.

We care about our customers and want to provide them with top-quality service.

With Global Broadband Solution, you have the proactivity in handling all questions related to our partnership and your satisfaction.

Do you have a question?

Requests can be addressed via email

or by phone

+243 808 808 800

Work timetable

  • Monday - Friday
    8h – 16h30

  • Saturday
    8h30 – 12h30

  • Sunday
    10h – 16h

"Our team turned to Global Broadband Solution to solve our telecom issues and it was a real pleasure. Now that we're all there, we can never look back."

Peter Deneyer @Sotrad

What companies that have worked with GBS think

Many of the largest corporations in the world and Africa are already working with Global Broadband Solution to help them do their job and meet their telecommunication needs.

Work with GBS to sync your remote teams around the world.

Work with GBS to document your show acquisition processes.

Work with GBS to share your brand assets across your teams.

Work with GBS to plan your product development with engineering.

Work with GBS to share financial projections with your investors