Customer service

GBS provides its customers with a level 1 Help Desk service in order to provide rapid responses to products sold, to resolve minor problems encountered with equipment and also to notify the technical team in the event of a major problem.

In addition, the customer can subscribe, when establishing the offer, to a contract providing him with a 24/7/365 technical intervention service.

Upon a request, a bandwidth usage graph can be sent to the customer. This includes the 14 days preceding the request For large-scale projects, GBS provides online access allowing the customer to view their bandwidth usage whenever they want.

When maintenance is scheduled, the customer is always warned in advance and interventions will be carried out outside of normal office hours.

The customer can also subscribe to a preventive, curative and progressive maintenance contract.

The equipment is guaranteed for 12 months from the date of its commissioning. During this period, GBS assists the customer in the repair or replacement procedures of the equipment.

It should be noted that GBS declines all responsibility in the event of damage due to electrical network failures or bad weather.

Therefore, the use of a voltage stabilizer and / or an inverter is strongly recommended.

In the event of equipment failure, shipping costs (return of parts to the factory) are the responsibility of the customer (except for specific maintenance contract) Global Broadband Solution (GBS) is a company focused 100% on customer satisfaction.

We have set up a fully autonomous Customer Service whose responsibility is to ensure the constant improvement of the customer experience.

We care about our customers and want to provide them with top-quality service.

With Global Broadband Solution, you have the proactivity in handling all questions related to our partnership and your satisfaction.